Warranty Policy
Manufactures, suppliers, or publishers other than za.ecoflow.com , may provide their own warranties to you. Please contact them for further information.
Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.
DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. All EcoFlow products purchased on za.ecoflow.com come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.
We provide a limited warranty for purchases on za.ecoflow.com. The warranty period started when the original purchaser received the products.
Warranty Timeline
| Item | Warranty Period (refer to months, unless specified) |
|---|---|
| DELTA Max (1600/2000) DELTA Max Smart Extra Battery | 24+12 (Registration for warranty extension) |
| DELTA Pro DELTA Pro Smart Extra Battery | 24+36 (Registration for warranty extension) |
| RIVER
RIVER Max RIVER Pro RIVER Extra Battery RIVER Pro Extra Battery DELTA GLACIER GLACIER Plug-in Battery | 24 |
| DELTA 2 DELTA 2 Max DELTA 2 Smart Extra Battery RIVER 2 RIVER 2 MAX RIVER 2 Pro | 5 years |
| Wave Wave Add-On Battery | 12 |
| Item | Warranty Period (refer to months, unless specified) |
|---|---|
| 400W Portable Solar Panel 220W Portable Solar Panel 160W Portable Solar Panel 110W Portable Solar Panel | 12 |
| 400W Rigid Solar Panel | 10 years |
| 100W Rigid Solar Panel | 5 years |
| 100W Flexible Solar Panel | 36 |
| Smart Generator Dual Fuel Smart Generator | 12 |
| Power Hub Power Kits Console 2kWh/5kWh LFP Battery | 5 years |
| Accessories Cables Chargers (inside the package/sold separately) | 12 |
| Transfer Switch | 12 |
| PowerStream Microinverter | 10 years |
Warranty extension
You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022.
Warranty cannot be extended for products purchased before January 1, 2022.
Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.
Exclusions and Limitations
This warranty does not apply:
● Non-quality related issues;
● Purchases without valid proof of purchase;
● Items that have been refunded;
● Items that have expired their warranty period;
● Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals;
● Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
● Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
● Lost or stolen products;
● Free products.
Cross-Regional After-Sales Service
· Ecoflow does not provide global warranty with respect to products, and warranty service can only be obtained at a designated EcoFlow repair center.
· To repair the product in a EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay the service. For more details, please contact EcoFlow Support.)
· Cross-regional replacement service is not available for different versions of the same product.
· The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred due to cross-regional repair, regardless of whether it is the warranty repair service or paid repair service provided.
Valid Proof of Purchase
- A purchase order number made through za.ecoflow.com ;
Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Warranty Registration
Register your warranty at https://www.ecoflow.com/za/support/warranty
Return Material Authorization (RMA) process
Contact EcoFlow Customer Service Team at support.za@ecoflow.com or +27 80 088 0002 (this number supports English service only)
If your item is eligible for an EcoFlow Warranty, please follow the instructions provided by EcoFlow Support Team support.za@ecoflow.com to properly pack the products and return them safely.
Replacement
In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.
The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.
