Return Refund policy  – EcoFlow South Africa website

EcoFlow South Africa

Return & Refund Policy 

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Manufacturers, suppliers, or publishers other than, may provide their own policies. Please contact them for further information. Please note that return and refund policies may vary according to local laws and regulations. 


Customers can request a full refund within 24 hours after placing an order on

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (4% for credit card users).

Orders cannot be canceled more than 30 days after they are shipped.


The return service is currently available for South African orders only.

 If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.

 If 30 days have passed since your purchase, we cannot offer a refund or exchange.

 For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

 Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support via to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (4% for credit card users,) in the event of a return on South Africa orders. 

Return Process

Contact EcoFlow Support at to start the return process. Please provide them with proof of purchase, such as an invoice. 

 You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.


After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via

Please note that return shipping costs include shipping costs and handling fees.

Return Shipping Cost

Product Shipping Cost

ProductShipping Cost
RIVER Pro Extra Battery
110W Portable Solar Panel
160W Portable Solar Panel
ZAR 110
220W Portable Solar PanelZAR 140
DELTA 1300
DELTA 2 Smart Extra Battery
100W Rigid Solar Panel
400W Portable Solar Panel
ZAR 180
DELTA Max Smart Extra Battery
ZAR 230
DELTA Pro Smart Extra Battery
ZAR 400
400W Rigid Solar PanelZAR 500

Please note that return shipping costs include shipping costs and handling fees.

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