I have bought a Delta2 and portable PV panel bundle more than a week ago. I have received an email the following day confirming my bundle has been handed over to the courier. A few days later only the portable PV panel was delivered. I tried to follow up via the email address provided as I was concerned that my entire order has not been delivered. I only received a generic automated response from Ecoflow. I then tried to contact the courier company who confirmed they would get back to me. I am still waiting for that phone call. I then followed up with Ecoflow again, who assured me they will have the problem solved, and that the Delta 2 will be delivered separately. I have from then followed up with Ecoflow and the courier company daily with zero results. Today marks a week and a day since I have placed my order with NO Delta2 Delivered. It is extremely concerning that buy a product in excess of R35k on an online purchase and you are never sure where your parcel is. I have bought items for R30 online and have been kept informed on the whereabouts of my parcel the entire route. It is shocking that you pay this kind of money, and there is almost ZERO after sales support from Ecoflow! If this is the kind of support given just to get the parcel delivered then I have major concerns with technical support in the future. I am on the brink of cancelling my order and buying from a supplier that actually cares about their customers and do not merely rely on the name of the product they sell to keep them in business. Customer retention lies in the relationship you cultivate, not merely in the product.

I have bought a Delta2 and portable PV panel bundle more than a week ago. I have received an email the following day confirming my bundle has been handed over to the courier. A few days later only the portable PV panel was delivered. I tried to follow up via the email address provided as I was concerned that my entire order has not been delivered. I only received a generic automated response from Ecoflow. I then tried to contact the courier company who confirmed they would get back to me. I am still waiting for that phone call. I then followed up with Ecoflow again, who assured me they will have the problem solved, and that the Delta 2 will be delivered separately. I have from then followed up with Ecoflow and the courier company daily with zero results. Today marks a week and a day since I have placed my order with NO Delta2 Delivered. It is extremely concerning that buy a product in excess of R35k on an online purchase and you are never sure where your parcel is. I have bought items for R30 online and have been kept informed on the whereabouts of my parcel the entire route. It is shocking that you pay this kind of money, and there is almost ZERO after sales support from Ecoflow! If this is the kind of support given just to get the parcel delivered then I have major concerns with technical support in the future. I am on the brink of cancelling my order and buying from a supplier that actually cares about their customers and do not merely rely on the name of the product they sell to keep them in business. Customer retention lies in the relationship you cultivate, not merely in the product.

We bought the Delta 2 after searching and weighing all of our options. EcoFlow seemed like a no brainer compared to the rest of the products available in South Africa. The charge time is great, we use it for our TV (50 inch) our wifi router as well as the work station which has a laptop a second screen and a printer. The 30ms switch time works like a charm, Wi-Fi and TV does not cut out at all and stays switched on. It lasts two hours and still has 60%+- battery left. We will be buying the River 2 to also add to the arsenal which will power our freezer and fridge. Delta 2 is recommended over the Delta 1 as the battery is far better and has 3000+ cycles guarantee on the battery compared to 800 on the Delta 1.

Bought my Ecoflow Delta 2 in May, my wife is very happy! Good quality product and i will buy the Delta Max extra battery soon. Only one issue with the Delta 2, where can I buy the new sans 164-2 plugs that will fit the 2 x plug inlets at the back? I bought 2 x plugs from my local electrical supplier, the pins lign up but is slightly fatter and do not go in.

While EcoFlow has a good name around the world and produces a good product, after purchasing the Delta 2 in South Africa, it is difficult to get support for the product. The delta 2 rated at 1800 watts and 2400 watts on boost, is unable to run the microwave rated at 1350 watts. It only works now and then, running for long periods once going. You never know if it will start up or not. The support team is telling me that the microwave is too big for the Delta 2. That does not make sense and after spending so much money, it should be able to constantly do what it says it can do…. This is very disappointing. Here’s hoping someone will see this and help us.