EcoFlow Shipping Policy

Thank you for visiting and shopping at za.ecoflow.com. EcoFlow aims to offer you the best shipping options. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

Orders are processed and delivered within 3-7 business days in most cases. 

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

If your tracking information has not been updated in 10 business days, please contact [support.za@ecoflow.com].

Shipment Carrier

Orders will be shipped from our warehouse in South Africa via one of our current primary carriers: Buffalo, FastWay, Skynet and Paxi.

You can track your order with these links:

Buffaloex : https://buffaloex.co.za/tracking

Fastway : https://fastway.ie/courier-services/track-your-parcel/

Skynet : https://www.skynet.com.my/track

Paxi : https://www.paxi.co.za/track

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, such as lost parcels, package damages, losses as a result of delay and other losses, caused by incorrect shipping information customers provided. Do not provide us P.O. Box and APO/FPO/DPO addresses as we do not support shipping to these addresses.

Damages

If you received your order damaged, please contact EcoFlow Support [within 3 business days] at [support.za@ecoflow.com].

We are not responsible for any losses, such as lost parcels, package damages, losses as a result of delay and other losses, caused by the shipping carrier. But we will help you contact the shipping carrier who is responsible for the transportation. Please save all package materials and the damaged goods as they may be required for filing a claim against the shipping carrier.

Return Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Shipping Support

For order and shipping related inquiries, please contact us at [support.za@ecoflow.com]. For return requests and instructions to return any products, please contact EcoFlow Support at [support.za@ecoflow.com].

Do not send products to our After-sale Service Center without confirmation from EcoFlow Support. Otherwise, the products may not be collected and EcoFlow will not be responsible for any losses resulted.